Customer Testimonials

At Cruiser Customizing, Inc. we strive to service our customers with efficiency, accuracy, and ethical business practices. If you have any problems with our service, we every possible measure to resolve the issue to your 100% satisfaction. We are bikers too, we understand how disappointing it can be for you to have an issue when you order something special for your bike! Welcome to Cruiser Customizing (CC) and the Cruiser Customizing Community (CCC) where bikers help bikers!

Check out these testimonials from our members and customers all over the world and contact us if you have any trouble or just want to share a ride!!

What do I like about CC? Well the list is "THE NEVER ENDING STORY". I think Uwe has taken his Germanic way of business and made it work in the USA and he found a team that seems to pull in the same direction. The European way with their customers is that you're a name and not a number, and they use the personal touch with their holiday greetings and meeting CCC members Europe, next in Australia, it gives that big difference between a money making machine and a family growing bigger and bigger. Of course they are making money as they go, but giving back also. The community, for which people from all walks of life can get together and have some fun, bring people together so that they can get advice from a like minded rider. It's nice to see who you are chatting with and find out about other countries and ways of life, without CC how many would be friends like they are today? I have had TREMENDOUS mails and contacts from some SUPER PEOPLE who without CC and their way of business I might never have had the chance to have made contact with. AND I CAN GO ON!! (Englissh)

CC is my first choice for parts even though I am in Australia and it takes 3 weeks to get my bits. The site is so user friendly and so easy to order, also one of the widest range of products. Along with that comes the community which is awesome. I am on the site every day checking up on how my fellow friends that I have made are getting along and what they have been adding to their bikes and what trips they have been on. Its just a great place, a home away from home. (lucky57)

I have always received top notch service and advice.  Of course the fact that we are in the same state means that my shipping is extremely fast, but then that is offset by the fact that I have to pay sales tax! :)  My last order you guys even had the best price around, and because it was so expensive the shipping was free!  How can you beat that?!  CC carries a great assortment of products from many different vendors and is always striving to come up with better pricing on parts as well as shipping!  The investigation into shipping charges to Australia did not go unnoticed by some of us living in the USA either!  I think that was the right thing to do!  I like the fact the the staff are riders, not just some joker with a parts warehouse!  The most honest thing I ever heard came from one of the sales assistants when I asked about a set of pipes.  She said "I don't know, I've never heard those particular pipes" and suggested I call V&H and even provided the phone number to do so.  She did not attempt to lie about it or make a hard sale.  As a result, after doing my homework, I bought them from CC! I love the CCCommunity!  There's a great mix of people who are like a distant family.  Yeah, sometimes we fight like family, but if someone gets hurt or has a problem, you see a groundswell of support and not a nasty word from anyone!  I've got nothing but praise for the staff of CC for the kind of business they run and their dedication and enthusiasm for motorcycling throughout the world! (mjbearit)

For me CC is more like a family than a business. As with any family there are problems, but if the family works together those problems are fixed. My experience with CC has always been positive. Ride on. (Robin001)

The company has great products at usually great prices.  The tech knowledge is excellent and the product knowledge is excellent.  The promotions are excellent and the thing I have noticed is the preparedness to know your market.  You do Aussie specific promos so I assume you do European specific promos and English etc. The CCC I love because of the people (well some of them) the fun the frivolity and the seriousness as well.  Someone asks for help, they get it.  Someone is in need it's solved. Someone has a story to tell,  it's heard.  Someone want to whine, they are heard.  Someone wants a belly laugh they will find it here.  Someone wants a cry, they can do it here.  I have made some real friends here and some strong acquaintances,  I will hold them dear forever. (philcole)

CC, IS truly a company run by people who love to ride, NOT people who worry only about the dollar. They seem like family to each other, and to those who join in. it seems the experience comes first, and then let the money come in from return visits and word of mouth. I have had assistance From Karma and up to Uwe. Great people with great intentions. Now that Kyle????? What can you say about Kyle........ Seems like a fine fellow :) (copperguy)

CC is made up of people who enjoy the same thing,"MOTORCYCLES AND RIDING MOTORCYCLES". There are a lot of good people on this site, everyone is always ready to help another member at any time and for any reason. Kinda wish we all lived closer together because we could ride together. Just think what a motorcycle club we'd have. We'd have someone from just about every walk of life, that's cool, just think of the times we would have. My hat is off to CC and all the members that make it what it is today, "ONE HELL OF A SITE FOR BIKERS". My wife calls us motorcycle people, kinda cute aye. ENJOY EVERYBODY, LETS RIDE...OLD GUYS RULE... (oleyella)

CCC is an incredibly large part of my life, its one of the first things I do in the morning and the last thing I do in the evening. Check up on my brothers and sisters, make sure they are all ok, see who has been up to what. its a place you can step outside your own character, a place where we can talk, meet and just compare notes with other bikers. I live in a small town, only 2400 population, no traffic lights but on a major highway, a lot of bikes in my town but no organized riding group unfortunately, I have tried. So my riding group is here CCC. CC is a rider based company providing parts, info and support for riders by riders, not somebody who has never been on a bike and has a biased view towards bikers. I take my helmet off to you guys and gals, keep up the outstanding work you are doing, keep the ideas coming, the parts, the friendship and comradery, after all we are in this together...Len...(Cruizon) 

I came across Cruiser Customizing shortly after purchasing my first motorcycle in the fall of 2008.  I was of course eager to start customizing but had many questions.  I found very quickly that the staff at CC was more than happy to discuss any issue I had.  Did they need to speak to me?  NO, but they did and have continued to do so...for that, I am a CC marketing voice here in the mid-west. When it comes to sales, most errors can EASILY be repaired by the customer service you receive.  I have placed my fair share of orders with CC and have occasionally received products I wasn't satisfied with.  Any issue I have ever had was corrected immediately and I have always felt they were genuine in wanting to get it right.  I know CC has thousands of customers, but they always make me feel #1.  I don't want to leave anyone out but a few names deserve praise for their direct service to me: Kyle, Anthony, Alex, Des and of course Uwe.  Thanks!!! Over the last couple years, the CC community has become a real part of my life.  Real friends have been made and not a day goes by without logging onto the site AT LEAST once to catch up with friends or to see what new products are available. I feel fortunate to have found Cruiser Customizing at the time of my life when I did.  Thanks for the GREAT SERVICE you ALL provide!!! (moreland4)

From my perspective Cruiser Customizing is a leader in its field. I cannot say if it is one of the more successful bike part retailers financially speaking, but I can say that if it is not now, it will be in the future. Why? Quite simply you offer the best services available, period. The site has an easy to use, bike specific software program, Product selection is wide and competitively priced with detailed information and supported with numerous customer ratings. Customer service is taken seriously, this combined with the information available makes most purchases risk free! I know your names, Karma, Anthony, Uwe, Kyle, and Josh are a few that I've had the pleasure to deal with, and I do mean a pleasure. It is a shared passion and as a customer I've been looked after in a handshake fashion that brings back an honor usually reserved for times past. What keeps it all happening is the members site. The shared stories, friendships, and laughs are only limited by your involvement. All in all, ya done good! (ocanada)

I came across your site after buying our first bikes back in 07 and I bought our first new add ons from your site and have been hooked ever since, bought several things, then we bought 2 more bikes, of course had to add on to those then my VTX and his Trike, of course couldn't stop adding on got hooked on the chrome in O7. Have had some issues but not many,  I could of been buying from Honda Dealership here close to home but they've certainly taken us for a ride and it's not been a fun one.   So I would rather buy from your site than from them even though I might have to wait  a little longer! (ruthiebaugus) 

Cruiser Customizing made it so easy to actually see what I was interested in and then read the comments on the products by other members and owners, how good the part was or wasn't.  Took me a little while to become a member and start participating in some of the discussions.  I am a bit reserved when it comes to those things.  But, over all, it seemed like a good place to shop for parts at a reasonable price, discuss issues with bikes, parts and all sorts of things, and best of all, make friends and talk to people I would have never met or heard of any other way!  This site offers a camaraderie like no other part of my life.  I enjoy it immensely.  Just like many others, I check on the site frequently for discussions, people with bike problems that I may be able to help with, or better yet, I may be able to learn something from the others (Thanks MJ and Scruffy), or just have a good laugh at a joke or story.  And the videos of people, everyday people like me/us, taking a ride in their home town or turf and sharing that ride with the rest of us.  Just fantastic and I really look forward to those.  In closing, I have had no problem with orders from CC, ever! (freebear)

MALCOM'S RAZOR! With all things being equal, the simplest answer is correct. Therefore CRUISER CUSTOMIZING  is the best because of  THIER AWESOME STAFF, for without them it would be nothing. (cliftonking)

I registered on this site by advise of a friend of mine Igor aka kpetz. For me as a new person in biking and with no specific technical education the site has many helpful things: discussions on some tech issues with fellows who are in biking and customizing for some time already, CC tips, products range, sometimes prices, customers comments on products. What is very important and good is this site connects and consolidates some considerable number of people addicted to something common. Making friends in the web you actually make new friends in life. (LuckyLuke)

It is the best site for buying parts that I have found. Not only can you buy things here, you can connect with others that love the same thing that you do, bikes!!!!. The blogs , pics, tech info, and of course the people. I have been here a little over two years now and have enjoyed CC the whole time. Thanks for all you all do here.  tracy (roadwolf55)

Have been a member of CCC since 2004 & a customer for about 8-9 years. GREAT service (continuously) GREAT prices , FAST shipping & a support STAFF second to none! The community has the VERY BEST members on the PLANET...WHATS not to like! (kenmode)

Keep up the great customer satisfaction and your ethical standards. Joel

My BrakeAway Cruise Control is great. Don't know how I ever got alone without it. Every serious rider should have one. My local Yamaha dealer (Meridian Motorcycle) installed it for me. Thank you for the great service, product and price. Russell

Thank you for an enjoyable transaction and I was most impressed with the range of products that you have. regards Paul

I've been buying from CC for years. I've received what I believe is their standard service - outstanding. None better.

I have been ordering from Cruiser Customizing for almost two years now, and have never had a bad experience, always great to deal with and nothing but great products. Also I love the tip of the week that I get in my email very helpful. Thanks Guys.

I placed numerous orders prior to signing up with Cruiser Customizing (all via internet) and more orders after signing up. It's great to be able to look at my order history, tracking info. and looking at other bikes. Keep up the good work guys!!!!!

Several of the questions asked in your survey have the 'best' comment as being 'satisfied'. Well, that doesn't cover the way I feel about your company. I have been so delighted with every aspect of dealing with CruiserCustomizing, that I cannot say often enough 'THANK YOU VERY MUCH FOR THE EXPERIENCE' !! Kind regards, Paul, New Zealand.

Just wanted to let you know my highway bars arrived yesterday afternoon. Just wanted to thank you & rest of the "CC gang" for doing such a fantastic job. Was so happy about the price of the C-bars, placed an order for light bar, + ext. mount bracket (Memphis Shade WS), and set of grips for my bike. Now I'm going to have to work a little OT for the "Highway Pegs" & other "Bling" on my wish list.

Have been a customer since 2004 when I bought my MEANSTREAK. I've enjoyed all the GREAT products and WONDERFUL service that you have provided. The " community " is GREAT also. THANK YOU for all of the ENJOYMENT that your company has provided me throughout the years ! Take care...Kenneth

Thanks for running a company that seems like a family of bikers and not a bunch of stuck up business people.

I love my bike cover and it fits perfectly, I have already recommended you to all of my friends and they love your site. I have a few more items in my wish list that I will be getting at a later date and I look forward to purchasing these very soon. Thanks CC.

100% satisfied. Perfect and accurate delivery time. Good price and product. I will rely on CruiserCustomizing next time! MetalBiker, Spain.

Cruiser Customizing is great. I love the web site and the products that I've received from you guys is quality stuff.

I have actually already referred your site to a few riding buddies. I will probably order from you guys again when I get my windshield.

Very easy experience, will use you again in the future .

I have recommended Cruiser Customizing to all my friends, I have even turned the parts guy at the Harley Dealership onto you... Thanks, Mike

Great job customer service team!!!

Hey Guys, I just love dealing with you guys....great prices and quality items every time. Sometimes exchange rates stop me ordering and shipping can be scary but I refuse to deal with others, so I wait until they're favorable and so far I have never been disappointed. All I can say is "Thanks Heaps!!!" and God Bless America because you at CruiserCustomising always come up with the goods for me! fond regards from OZ Dave ( LIZID1)

Excellent Service, it only took three weeks for me to receive my risers to my door in Brisbane Australia.

I have ordered from Cruiser before and have had wonderful service. Prices can't be beat. I will always order from Cruiser and tell everyone to do the same. Thanks for the great service.

Over the past several months I have placed 13 orders. I have found your website, service, information and quality of parts EXCELLENT and will highly recommend you to all my biking buds. At my work there are 50-80 bikes a day in the parking lot and I know them all. thank-you, al

So far I had placed 3 orders and all orders were processed without any problems and arrived in good condition at my address. It gives me confidence to order with you again any time.

I check prices from every where. We have 4 bikes and all of our parts come from you, can't find them any more reasonable any where else.

I like the recommendations for additional parts for installation being right there with the other products, for example, last year when purchasing a new exhaust system, baffles and gaskets were right there. Also saving me time, an preventing the oh crud, I forgot...Thanks

I have ordered many parts from CC and have always had a great experience!! This will not change who I order from in the future. I will most always order from CC, Thank You

Everything about my order with you went very smoothly.

I'm more than happy with the service and will recommend you to others for sure, thank you, Alan.

All of my experiences with CC have ended in satisfaction.

I had to use the customer service on one prior order and again, I was very impressed. Quick response to my e-mail and the agent was terrific.

Very satisfied with everything that I have purchased from CruiserCustomizing.

Great customer service surpassed by none - made my Bike Week especially eventful.

Really enjoy the video tips from Kyle.

Thank you! Great service in a bad economy where it seems good service is becoming obsolete...more companies should be like yours and care what people think...thank you again.

I am very satisfied. I only wish that every company in the internet write a page from you. Customer service, shipping was outstanding. I returned a mirror because it was damaged when I got it. I called CS and the replacement mirror was in my mail box before I shipped the damaged mirror back. I went to work the next day and let every one that rides know about my experience with Cruiser Customizing.

I ordered highway bars and they look great. Installation was simple, I am very satisfied and will order again. wnb 

You've got a lifetime customer here, Nathan. 

You guys make the task of finding parts easy and affordable. Thank you! 

I have purchased all of my accessories through CruiserCustomizing. I've chatted with customer support on past orders and found them very friendly. I have recommended CC to all of my riding friends. 

Thank you for your easy to order web page, on time delivery and quality products. Sincerely, Tim G.